Job Description

• Make outbound calls telling them about product/offers/services

• Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

• Managing, tracking and following up on leads by calling them

• Keep records of all conversations in our database in a comprehensible way

• Answers customer questions about products or the company.

• Build sustainable relationships and engage customers by taking the extra mile

• Seize opportunities to upsell products when they arise (big plus)

• Keep records of calls and note useful information.

• Meeting Daily, Weekly, Monthly, and quarterly goals.

Mandatory Skills

• Excellent Convincing and Negotiation skills.

• Must be a good Facilitator, Resilient, Influencer.

• Must Impose Negotiation Skill.

• Excellent verbal and written communication skills.

• Should be flexible to work in night shift.

• At least 1-year prior BPO / International calling experience.

• Immediate Joiners will be preferred.

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